FAQ
ORDERS & SHIPPING
Q: Where do you ship?
A: We currently ship to the 48 contiguous U.S. states and Washington, D.C.
Q: Do you offer free shipping?
A: Yes, shipping is free on all domestic orders.
Q: Do you ship internationally or offer expedited shipping?
A: Not at this time. We only ship within the U.S., and we do not offer expedited shipping yet.
Q: How long will it take to get my order?
A: Orders typically take 1-3 business days to process before shipping out. Once your order is shipped, you will receive an email notification with the tracking number. U.S. ground shipping typically takes 5-8 business days to deliver.
Q: My order shows as delivered but I never received it — what should I do?
A: Please double-check your address confirmation email and your surroundings (front door, mailbox, neighbors, etc.). If it was delivered to the address provided at checkout, we’re unable to offer a refund or replacement. You may want to follow up directly with the carrier using your tracking number.
Q: I entered the wrong shipping address — can I change it?
A: Reach out to us immediately at info@framedcaps.com so we can check your order status. Orders process very quickly, and modifications are not guaranteed. It is the responsibility of the customer to provide an accurate address when entering their shipping information at checkout. We strongly recommend double-checking your shipping address during checkout as well as checking the address on your order confirmation email for accuracy.
Q: What do I do if something is wrong with my order?
A: In the unlikely event that you have received an item that is damaged or incorrect, please notify us immediately at info@framedcaps.com within 14 days of receiving the order. We will work with you to arrange a return, replacement, refund or credit. Order issues reported outside this timeframe may not be eligible to be reviewed.
RETURNS & REFUNDS
Q: What’s your return policy?
A: We accept returns within 30 days of the original purchase date. Items must be unworn, unwashed, and in new condition with all tags and packaging.
Q: How do I start a return?
A: Email info@framedcaps.com with your order number and reason for return. If eligible (within 30 days of order date in new condition), we will share return instructions.
Q: Do I have to pay for return shipping?
A: Yes — unless the item arrived damaged, defective, or incorrect. In those cases, we’ll cover the return shipping.
Q: How long does it take to get my refund?
A: Once we receive and inspect your return, please allow 5–7 business days for your refund to process back to your original payment method. We’ll send you a confirmation once it’s complete.
Q: Can I exchange for a different style or size?
A: We don’t offer direct exchanges. We recommend returning your item for a refund and placing a new order for the cap you want.
PRODUCT
Q: How do I find my cap size?
A: Most of our caps are one-size-fits-most, with adjustable straps. If a style has a specific fit or size range, it will be listed in the product description.
Q: My cap doesn’t fit as expected — what should I do?
A: If your item is unworn and in new condition, you can start a return within 30 days of purchase. Email info@framedcaps.com with your order number to initiate a return.
Q: Are your caps unisex?
A: Yes! All our designs are made for anyone, regardless of gender.
Q: What materials are your caps made of?
A: Material details are listed on each product page.
Q: How should I clean my cap?
A: Every cap is unique. For the best results, please refer to the care label inside your cap for specific cleaning and maintenance instructions. Following those guidelines will help preserve its fit, color, and shape.
OTHER QUESTIONS
Q: How can I contact customer support?
A: Email us anytime at info@framedcaps.com for general questions or for help with orders and returns.